IT Certification

Email Management and Ethics Certificate Course

This course goes into detail about email management and ethics, giving you the tools you need to conduct your business through email without alienating customers or going against the law.

Duration2.5 hours

LevelProfessional development

AccessLearn online at your own pace

Course content4 modules

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Original price was: £119.00.Current price is: £35.00. inc VAT

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Course information

About this course

What the Email Management and Ethics course covers

You take Email Management and Ethics online, at your own pace, without booking a place on anything. 4 modules, 2.5 hours of study, and no deadline on either. The pace is entirely yours: sit it in an afternoon or spread it over a month.

The material takes in Workplace Email Basics, Workplace Email Etiquette, Anti-Spam Practices and Creating an Ethical Email Policy.

There are no entry requirements, and it is pitched at people who need the subject for work rather than at exam candidates. The course is CPD accredited, so the time counts towards a CPD record, and your certificate is available to download as soon as you finish.

Buyer guide

Is this the right course for you?

Best fit

Email Management and Ethics is a sensible shortlist choice when you want a structured route through the published syllabus rather than a general overview of the whole subject. Its 4-module plan starts with Workplace Email Basics and Workplace Email Etiquette, which gives you a clear indication of the assumed starting point. That shape is likely to be most useful for people working towards a vendor certification whose training need matches those topics. It is a weaker fit if you only need one isolated skill, or if an employer has specified a different standard, awarding body or practical assessment. Before buying, compare that requirement with the final modules on Anti-Spam Practices and Creating an Ethical Email Policy as well as the course title.

How to use the syllabus

Treat the module list as a study plan, not just a contents page. Begin with Workplace Email Basics and Workplace Email Etiquette and note any terms or processes you need to revisit. Around the middle, Workplace Email Etiquette acts as a useful checkpoint: if you can explain that material without looking back, move on; if not, repeat the preceding section before adding more. The later work on Anti-Spam Practices and Creating an Ethical Email Policy is where you can test whether the earlier ideas connect. After each block, write a short example from your own work or a realistic scenario. That simple retrieval step makes self-paced learning more useful than clicking straight through to completion.

Check before enrolling

The listed study time is 2.5 hours; reserve more time if the subject is new to you or you plan to make detailed notes. No fixed access period is stated in the validated course facts; ask us before enrolling if a deadline matters to your plans. A downloadable or printable completion certificate is described, but it records course completion rather than replacing a regulated qualification. The course carries a CPD accreditation reference; still check that your employer or professional body accepts this exact course for the purpose you have in mind.

Full course details from the training provider

Email is unavoidable in today’s workplace. Regardless of industry, sector, or even position, you are bound to require the use of email in some capacity at some point in your career. Employees need to understand how to use email properly in a workplace context, and employers must be able to develop and implement email policies that reflect the values and goals of the organisation, while also staying well within the legal framework set out regarding email communication with clients. Learning more about how to manage your email and conduct business through email in an ethical way is an important part of any job role.

First, we begin by giving you general information about email, including how it is often misused in the workplace.

Next, we talk about proper email etiquette, which is a crucial part of communicating with others. Anti-spam legislation and practices are also covered.

Finally, we detail the steps involved in creating an ethical email policy.

What You Will Learn

The purpose of workplace email
The difference between encrypted and unencrypted messages
How you should craft the contents of an email
The relevant pieces of UK law relating to email marketing
Why you should create a written email policy
How to create a robust policy that includes everything you need

Benefits of Taking this Course:

Understanding more about email encryption, including why it is so important to your workplace security
Learning how to treat attachments in a way that gets them past junk mail filters and into your customer’s inboxes
Learning how to comply with UK law regarding email communication, avoiding a steep fine
Understanding the importance of checking your own spam filters frequently
Learning how to ensure your staff members comply with your email policy

Who can take the course?
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

What is the structure of the course?
The course is broken down into 4 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

Where / when can I study the course?
You can study the course any time you like. Simply log in and out of the web-based course as often as you require. The course is compatible with all computers, tablet devices, and smartphones so you can even study while on the move!

Is there a test at the end of the course?
Once you have completed all modules there is a multiple-choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing.

What is the pass mark for the final test?
The pass mark for the test is 70%. If you don’t pass the test the first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

When will I receive my certificate?
Once you have completed your test you can log in to your account and download/print your certificate any time you need it.

How long does it take to complete the course?
We estimate that the course will take about 2.5 hours to complete in total, plus an additional 30 minutes for the end of course test.