Customer Service Video Based CPD Certified Online Course

Customer Service Online Course

CPD Approved

Course Description

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

But how is this done?

How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

DEMO VIDEO

COURSE OUTLINE

Module 1:About the Course
Module 2:What is Customer Service
Module 3:The Goals of Great Customer Service
Module 4:Discovering and Understanding Customer Needs
Module 5:
Delivering Maximum Levels of Customer Service

Module 6:
Making Customers Feel Great From the Start

Module 7:
Communication Skills

Module 8:
Non-verbal Communication and Body Language

Module 9:
Dealing with Customer Complaints

Duration:
75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

Recommended System Requirements

• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)

What is the structure of the course?
The course is broken down into bite-sized modules. You’re free to spend as much or as little time as you feel necessary on each section, simply log in and out of the course at your convenience.

Where / when can I study the course?
You can study the course any time you like. Simply log in and out of the web-based course as often as you require. The course is compatible with all computers and most tablet devices etc. so you can even study while on the move! As long as you have access to the internet, you should be able to study anywhere that’s convenient.

Is there a test at the end of the course?
Once you have completed all the modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken at a time and location of your choosing.

What if I don’t pass the test?
If you don’t pass the test first time then you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

Certificate of Completion: Upon completion of your training course, you will receive a CPD Certified Certificate of Completion displaying your full name, course completed as well as the date of completion. You can print this out or save it digitally to showcase your accomplishment.

When will I receive my certificate?
Once you have completed your test you can log in to your account and download/print your certificate any time you need it.