Communication Skills Training Course

In this course, you will learn how to sharpen your communication skills and how to use them to positive effect in the workplace. You will learn why communication skills are so important, and the factors that influence how well others will respond to your message. You will consider barriers to communication and how to overcome them when interacting with those from your own culture and those of other backgrounds. You will consider the role of verbal and non-verbal communication throughout the course.

You will learn:

• The definition and purpose of high impact communication, and why it is a highly valued skill.
• How to undertake a personal audit and understand your own communication style.
• How you can communicate to make a positive impression and get noticed at work.
• How you can make a positive impact at all levels within an organisation.
• How to develop the right kind of environment to facilitate high impact communication.
• How to put people at ease within seconds of meeting them.
• How to quickly establish rapport and build a sense of connection.
• How to use effective opening remarks and “icebreakers” helping others feel comfortable.
• How to detect barriers to communication between yourself and other people.
• How to remove communication barriers and deepen the relationship.
• The power of body language in high impact communication.
• How you can make use of multiple sensory channels when communicating with others.
• How you can take practical steps to overcome your personal insecurities and fears.
• How you can use body language to overcome the objections of others and negotiate successfully.
• How to emphasise your message using high impact body language.
• How you can invoke the past, present and future to build your message via storytelling and how to structure a message so that others feel inspired by your words.
• How to use metaphor in high impact communication in both written and spoken formats.
• How to ask questions that make people think, reflect, and give you the answers you need.
• How to gain the confidence of others and encourage them to believe in you.
• How to elicit and respond to positive and negative feedback and why negative feedback can be more valuable than praise.
• How to deal with negative or unresponsive individuals in a constructive manner, and to identify workplace bullying.
• How to understand another person’s position through active listening techniques.
• How to make a positive impact, elicit action from others, and maintain momentum when encouraging other people to change.
• How to reinforce your message across multiple channels.
• How to undertake further personal development and grow your communication skills, becoming an asset to your organisation in the process.

Who can take the course?
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

What is the structure of the course?
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

Where / when can I study the course?
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Is there a test at the end of the course?
Once you have completed all modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing.

What is the pass mark for the final test?
The pass mark for the test is 70%. If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

When will I receive my certificate?
Once you have completed your test you can log in to your account and download/print your certificate any time you need it.

How long does it take to complete the course?
We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.

Communication Skills course content

• Module 1: What Is High Impact Communication?
• Module 2: Setting The Scene For High Impact Communication
• Module 3: Using Body Language for Impact
• Module 4: The Power of Positive Language
• Module 5: Listening Skills

Communication Skills course details

• Course Access: Lifetime
• Exams Included: Yes
• Compatibility: All major devices and browsers